2.1 Monthly Retainer Agreements
Either party may terminate a monthly retainer agreement by providing 30 days’ written notice via email to the other party. Upon receipt of a cancellation notice:
- Services will continue until the end of the current billing period.
- No additional billing will occur after the current billing period concludes.
- All scheduled campaign work, reporting, and optimization will be delivered through the end of the notice period.

2.2 Project-Based Agreements
For one-off projects such as audits or consulting engagements:
- Cancellation is permitted at any time by providing written notice via email.
- The Client is responsible for payment of all work completed up to the date of cancellation.
- Any non-recoverable third-party costs already incurred on behalf of the Client (e.g. software subscriptions, stock assets) will be billed in full.

2.3 Immediate Termination by Scale Force
Scale Force reserves the right to terminate any engagement immediately and without prior notice if:
- The Client engages in fraudulent or unlawful activity.
- The Client’s business or advertising practices violate the terms of service of advertising platforms (Meta, Google, TikTok, etc.).
- The Client materially breaches the Terms and Conditions or this policy.
- Payment remains outstanding for more than 30 days despite written reminders.

3.1 Before Campaign Work Begins
If the Client cancels the engagement before any campaign work has commenced (including strategy development, creative production, account setup, or media buying):
- A full refund of any prepaid retainer fees will be issued.
- A 10% administrative fee will be deducted to cover onboarding, account setup, and consultation time already invested.

3.2 After Campaign Work Has Commenced
Once campaign work has begun, the following applies:
- Fees for work already completed are non-refundable. This includes strategy development, creative assets produced, campaigns launched, and consulting hours delivered.
- Any unused portion of prepaid fees that covers future work not yet performed will be refunded on a pro-rata basis.
- Ad spend paid directly to advertising platforms is managed by those platforms and is not refundable by Scale Force.

3.3 Performance Disputes
If the Client believes that services have not been delivered as outlined in the agreed proposal:
- The Client must raise a formal written complaint within 14 days of the disputed service period, sent to dinko@scaleforceglobal.co.
- Scale Force will review the matter and respond within 10 business days.
- Where justified, ScaleForce may offer a partial credit applied to a future invoice, an adjustment to the scope of work at no additional cost, or in exceptional circumstances, a partial refund.
- Scale Force does not guarantee specific performance outcomes (such as ROAS targets or revenue figures), as results are influenced by external factors including market conditions, product-market fit, and platform algorithm changes. Refunds will not be issued solely on the basis of campaign performance.

3.4 Creative Assets
Refunds for creative production work (ad creatives, video content, ad copy) are handled as follows:
- If creative work has not yet begun, a full refund will be issued for that portion of the engagement.
- If creative work is in progress or has been delivered, fees for that work are non-refundable, as the intellectual effort and production time cannot be recovered.
- All completed creative assets will be delivered to the Client regardless of the cancellation.